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A description and agenda for the workshop will be available here as soon as possible.

Attendees

Filling the following table will serve as registration on this events. Your registration will be confirmed afterwards by e-Mail.

Note:

The training is limited to 16 attendees but this limitation doesn't apply to the Workshop. Participation on both events isn't mandatory but if you have no formal ITSM training, then the training course will considerably increase the value of workshop attendance.

NumberFirst NameLast NameContact e-Mail

CSC Group / Project / Department

or

Institution name if affiliated externally

I will attend

FitSM Training

I will attend

CSC ITSM Workshop

1LuisAlvesfirstname.lastname@csc.fiComputing Environments / FGI X
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Trainers and ITSM Experts

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Foundation training in federated IT Service Management according to FitSM-1:2013

Location (warning):

CSC ITSM Workshop

Location (warning):

Day 1 (8.01Wednesday, January 8th)

13:30: Start of the FitSM Foundation Training

13:30- Training start15:00: Training Session 1

      • Service and service management: Introduction, terms and concepts
      • The FitSM standard series

15:00-15:15 - : Coffee break

15:15-16:45 - Training 1st day end: Training Session 2

      • Service management - General aspects
      • Service management - Processes (Part 1 of 4)

16:45: End of first day

Day 2 (9.01Thursday, January 9th)

9:00: Start of the second day of the training

9:00- Training 2nd day start10:15: Training Session 3

      • Service management - Processes (Parts 2 & 3 of 4)

10:15-10:30 - : Coffee break

10:30-11:45: Training Session 4

      • Service management -
12:15 - LunchDay 2 (9.01
      • Processes (Part 4 of 4)
      • Related standards and frameworks
      • Summary, sample exam, Q&A

11:45-12:30: Lunch break *)

12:30-13:00: Exam *)

13:00: End of the FitSM Foundation Training

*) If requested by the training participants, the lunch break and exam slots can be swapped.

Day 2 (Thursday, January 9th)

13:15 - Workshop start

15:00 - 15:15 - Coffee break

16:45 - Workshop 1st day end

Day 3 (10.01)

9:00 - Workshop 2nd day start

10:15 - 10:30 - Coffee break

11:45 - 12:15 - Lunch

14:45 - Workshop 2nd day end: Start of the Workshop: ITSM at CSC

13:15-13:45: Introduction

 13:45-14:15: Step 0 - Understanding the CSC context

 14:15-15:00: Step 1 - Initial assessment

15:00-15:15: Coffee break

15:15-16:45: Step 2 - Planning to implement ITSM (general / "big picture")

16:45: End of second day

Day 3 (Friday, January 10th)

9:00: Start of the second day of the workshop

9:00-10:15: Step 3 - Refined plans towards ITSM: Services (service portfolio)

10:15-10:30: Coffee break

10:30-11:45: Step 4 - Refined plans towards ITSM: Policies, processes, procedures, ..,

11:45-12:30: Lunch break

12:30-14:00: Next steps

14:00: End of the ITSM Workshop

(warning) Warning: event location may change. Please confirm the location on this page 24 hours before.

 

Additional Information

Reaching CSC headquarters in Espoo

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